Archive for Business Coaching

The fight for the NURDLE

Thursday, August 5th, 2010

I was reading the Wall Street Journal the other day and was astounded, well actually these days nothing surprises me anymore, that two toothpaste manufacturers are going to war over a graphic picture of a squirt of toothpaste.

Now I’m all about protecting intellectual property, I have plenty of copyrights and trademarks of my own, but this seems insane even to me, a professional marketer.

For the uninitiated, a NURDLE is the apparently correct name for the tiny little perfectly shaped glob of toothpaste shown on the box. In this picture the red, white and blue thingy.

nurdle

n. a grain, pellet, granule, or other small piece of a material, especially as part of a large quantity (such as foam kernels used as packing material); (in pronunciation-based spellings) a nodule; a quantity of a gel or semi-solid; a thing of unknown name (doodad, thingamajig, etc.). Also nerdle. Read More→

If you’ve got a great product or service, you’re going to be copied, challenged, reversed engineered or outright pirated, it’s a fact of business life.

When I first entered the medical billing business back in 1989, there were no other companies in my niche (ambulance billing) in my state.  Fast forward 23 years and there are now ten companies that are directly competing with my firm for some part of the ambulance billing business in my home state.

Now the interesting thing is that only one competitor has opted to match service levels and they are the latest entry into the game.  They have only 5 clients, none of them of substantial size or volume.

This poaching of clients, ideas or advertising offers and methods is simply part of business and it took me a while to both realize and to not to get angry about it. They say that imitation is the sincerest form of flattery but not when the flattery costs me money to get.  Now all of this said, it doesn’t mean you should simply accept this as a fact of life and take it lying down. Read More→

Ever run across one of those people who believes that they know everybody and everything?  They are constantly trying to one-up anything you say.  They routinely speak up at meetings, not to contribute but more to just be heard by the group and feel good about themselves.  If you’re in leadership…don’t be one of those people.  As a matter of fact if you’re in leadership, counsel those people after the meeting about their behavior.

Of course, if counseling doesn’t work, the next time they speak up about something, assign them the task as project team leader to come up with workable solutions for an issue.  They will quickly realize that they need other people to accomplish the task.  I’ve used the ‘task assignment’ approach with success several times.

With all of the advances in technology, the speed at which information is disseminated around the world and each individual’s capacity for learning…no one, not even you, can know it all. Read More→

Bob Holdsworth - Time is Money

Time is money

I don’t know about you, but my ‘IN’  box never seems to get close to empty.  Voice mail, email, snail mail, periodicals, industry journals, client projects, travel schedules, kids on vacation, family time, the operational demands of running three different companies and of course writing, writing and more writing.

People routinely ask me how I manage to get it all done.  I work only about 45 hours a week, I’m typically able to take about 6-8 weeks of vacation every year, I’m able attend the majority of my kid’s school events and still manage to build the profitability of each business on pace, each year.

I’m not the smartest guy in the world, I don’t have 26 hours in a day, but I do have very well developed delegation skills and I’m developing a greater ability to sort, prioritize and say no to distracting offers.  I also make it a point to surround myself with people who can think through problems, follow through on projects, accept responsibility for their efforts and then I LEAVE THEM ALONE.   The word micro-management is not in my vocabulary.

Training, mentoring, coaching, developing and responsibility are and I’m willing to take the time with a person to do the first four so that in very short order they can take on the fifth.

The keys to delegation are as follows: Read More→

Leadership is not simply a plaque on the door.

Wednesday, June 30th, 2010
Bob Holdsworth - Leadership

"Everybody wants the title..."

For many, getting a new title, a corner office, or more brass on their collar is viewed as a destination. Often the transition, the right of passage and the plaque on the door becomes an open invitation or an excuse to stop learning.

The truth about a promotion, if you’re a leader rather than a manager…is that the move up is simply a new beginning which creates an entirely new level of responsibility and opportunity.  A serious student of business and leadership NEVER stops learning, asking questions, and honing their craft.

Leadership is a craft, an art, and a noble occupation.  For some it’s a lifelong aspiration. For others simply a path to their version of success.

My wife has a great saying, “Everybody wants a paycheck, but not everybody’s willing to work!”   In the realm of leadership, the correlation is “Everybody wants the title, but not everybody’s willing to take on the responsibility.”

I’ve been fortunate, my career in leadership began more than 30 years ago.  I’ve had great mentors, role models and coaches along the way.   They all taught me their version of two extremely valuable lessons.  First, never stop learning and second, never ever forget where you came from. Read More→