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	<title>Bob Holdsworth - America&#039;s #1 Business Freedom Coach &#187; client relationships</title>
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	<description>Bob Holdsworth - America&#039;s #1 Business Freedom Coach</description>
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		<title>Lifetime value of a client, customer service and&#8230;sunglasses.</title>
		<link>http://www.bobholdsworth.com/2011/04/lifetime-value-of-a-client-customer-service-and-sunglasses/</link>
		<comments>http://www.bobholdsworth.com/2011/04/lifetime-value-of-a-client-customer-service-and-sunglasses/#comments</comments>
		<pubDate>Mon, 04 Apr 2011 19:50:07 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Client Retention]]></category>
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		<category><![CDATA[Small Business Coach]]></category>
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		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=1744</guid>
		<description><![CDATA[Every business owner should be able to answer a simple question about their client list&#8230;what is the average lifetime value of a typical client? If you&#8217;re not sure what I mean, let me give you a brief overview. Anytime you spend marketing money to land a new client in your business you expect that they [...]]]></description>
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		<title>Smart phones…I’ve opted out!</title>
		<link>http://www.bobholdsworth.com/2011/03/smart-phones%e2%80%a6i%e2%80%99ve-opted-out/</link>
		<comments>http://www.bobholdsworth.com/2011/03/smart-phones%e2%80%a6i%e2%80%99ve-opted-out/#comments</comments>
		<pubDate>Mon, 28 Mar 2011 15:57:52 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[Family - Lifestyle]]></category>
		<category><![CDATA[leadership]]></category>
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		<category><![CDATA[Uncategorized]]></category>
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		<category><![CDATA[business tools]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[Entrepenuer]]></category>
		<category><![CDATA[Entrepreneurial Freedom]]></category>
		<category><![CDATA[family life]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Small Business Coach]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[The Holdsworth Group]]></category>
		<category><![CDATA[young business owners]]></category>
		<category><![CDATA[young entrepreneurs]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=1734</guid>
		<description><![CDATA[How many of you watched the video of the lady walking through the mall, texting and walking right into the fountain a few weeks ago? The big, 40 by 40 foot fountain, right in the MIDDLE of a mall? We all laughed right, could never happen to us…no, not us. Technology is great, but looking [...]]]></description>
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		<title>New Year&#8230;New Direction ?</title>
		<link>http://www.bobholdsworth.com/2010/12/new-year-new-direction/</link>
		<comments>http://www.bobholdsworth.com/2010/12/new-year-new-direction/#comments</comments>
		<pubDate>Fri, 31 Dec 2010 18:42:45 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Business development]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Marketing - Sales]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[bob holdsworth]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Business Coaching]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[defining business services]]></category>
		<category><![CDATA[Entrepenuer]]></category>
		<category><![CDATA[idea development]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Leadership Growth]]></category>
		<category><![CDATA[marketing coaching]]></category>
		<category><![CDATA[Small Business Coach]]></category>
		<category><![CDATA[The Holdsworth Group]]></category>
		<category><![CDATA[time management]]></category>
		<category><![CDATA[time management in the workplace]]></category>
		<category><![CDATA[young business owners]]></category>
		<category><![CDATA[young entrepreneurs]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=1680</guid>
		<description><![CDATA[As 2010 is winding to a close it&#8217;s time to reflect on what was, what could have been and what will be in the year ahead. We&#8217;ve dealt with a sluggish economy, clients who opted not to initiate projects, governmental regulation changes, team members who had family members laid off, perhaps you faced the need [...]]]></description>
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		<title>Employees, vendors and clients are all tuned in to WII-FM.</title>
		<link>http://www.bobholdsworth.com/2010/11/employees-vendors-and-clients-are-all-tuned-in-to-wii-fm/</link>
		<comments>http://www.bobholdsworth.com/2010/11/employees-vendors-and-clients-are-all-tuned-in-to-wii-fm/#comments</comments>
		<pubDate>Tue, 30 Nov 2010 23:58:02 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Business development]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[leadership]]></category>
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		<category><![CDATA[Marketing - Sales]]></category>
		<category><![CDATA[bob holdsworth]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[defining business services]]></category>
		<category><![CDATA[Entrepenuer]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Leadership Growth]]></category>
		<category><![CDATA[marketing coaching]]></category>
		<category><![CDATA[Small Business Coach]]></category>
		<category><![CDATA[young business owners]]></category>
		<category><![CDATA[young entrepreneurs]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=1605</guid>
		<description><![CDATA[As a business owner, do you find yourself getting frustrated when all around you seem to think differently from you? Angry when the simplest of tasks or requests seem to be an imposition to others?  When the common sense approach (i.e. Yours) turns into an all out brawl when trying to get cooperation? If this [...]]]></description>
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		<title>Want to make an impression, forget email&#8230;pick up a pen.</title>
		<link>http://www.bobholdsworth.com/2010/10/want-to-make-an-impression-forget-email-pick-up-a-pen/</link>
		<comments>http://www.bobholdsworth.com/2010/10/want-to-make-an-impression-forget-email-pick-up-a-pen/#comments</comments>
		<pubDate>Sun, 10 Oct 2010 03:50:38 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Business development]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[bob holdsworth]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Business Coaching]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Entrepenuer]]></category>
		<category><![CDATA[Small Business Coach]]></category>
		<category><![CDATA[The Holdsworth Group]]></category>
		<category><![CDATA[young business owners]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=1529</guid>
		<description><![CDATA[I don&#8217;t know about you but I have a love -hate relationship with email.  I get about 300 inbound emails a day, about half of them get caught in the SPAM filter and the rest end up on my computer and now my iPhone. I love the fact that I can quickly review emails almost [...]]]></description>
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		<item>
		<title>Negotiation 101 &#8211; The basic five rules</title>
		<link>http://www.bobholdsworth.com/2010/10/negotiation-101-the-basic-five-rules/</link>
		<comments>http://www.bobholdsworth.com/2010/10/negotiation-101-the-basic-five-rules/#comments</comments>
		<pubDate>Fri, 01 Oct 2010 18:36:14 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Business development]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Marketing - Sales]]></category>
		<category><![CDATA[bob holdsworth]]></category>
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		<category><![CDATA[Business Coaching]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[Entrepenuer]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[negotiation]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Small Business Coach]]></category>
		<category><![CDATA[Ultimate Outcomes]]></category>
		<category><![CDATA[young entrepreneurs]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=1500</guid>
		<description><![CDATA[Over the years I’ve learned five really important rules for successful negotiations. 1. Make sure that both sides feel that they’ve accomplished something in the negotiations. 2. Don’t fight for a small point so long you damage your ability to win the large ones. 3. Know going in what your ‘must haves’ are, the rest [...]]]></description>
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		<slash:comments></slash:comments>
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		<item>
		<title>Business ethics, take the high road, it&#8217;s easier to spot trouble.</title>
		<link>http://www.bobholdsworth.com/2010/08/business-ethics-take-the-high-road-its-easier-to-spot-trouble/</link>
		<comments>http://www.bobholdsworth.com/2010/08/business-ethics-take-the-high-road-its-easier-to-spot-trouble/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 14:31:37 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[bob holdsworth]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Entrepenuer]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[Leadership Growth]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[personal responsibility]]></category>
		<category><![CDATA[Small Business Coach]]></category>
		<category><![CDATA[young business owners]]></category>
		<category><![CDATA[young entrepreneurs]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=1429</guid>
		<description><![CDATA[Is it me or does it seem like there is another news story about a corporate scandal or political ethics probe about once a week? It makes me wonder how any consumer can trust any of us business owners. I know that I&#8217;m subjected to lots of business scams every week ranging from the Nigerian [...]]]></description>
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		<slash:comments></slash:comments>
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		<item>
		<title>Your competition is copying your best ideas while you’re sleeping.</title>
		<link>http://www.bobholdsworth.com/2010/07/your-competition-is-copying-your-best-ideas-while-you%e2%80%99re-sleeping/</link>
		<comments>http://www.bobholdsworth.com/2010/07/your-competition-is-copying-your-best-ideas-while-you%e2%80%99re-sleeping/#comments</comments>
		<pubDate>Sat, 24 Jul 2010 18:45:09 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Business development]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Marketing - Sales]]></category>
		<category><![CDATA[bob holdsworth]]></category>
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		<category><![CDATA[Business Coaching]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[defining business services]]></category>
		<category><![CDATA[ems management]]></category>
		<category><![CDATA[Entrepenuer]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Management Help]]></category>
		<category><![CDATA[marketing coaching]]></category>
		<category><![CDATA[Small Business Coach]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[The Holdsworth Group]]></category>
		<category><![CDATA[young business owners]]></category>
		<category><![CDATA[young entrepreneurs]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=1231</guid>
		<description><![CDATA[If you’ve got a great product or service, you’re going to be copied, challenged, reversed engineered or outright pirated, it’s a fact of business life. When I first entered the medical billing business back in 1989, there were no other companies in my niche (ambulance billing) in my state.  Fast forward 23 years and there [...]]]></description>
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		<title>You’re only as good as THEY think you are!</title>
		<link>http://www.bobholdsworth.com/2010/05/clientrelations/</link>
		<comments>http://www.bobholdsworth.com/2010/05/clientrelations/#comments</comments>
		<pubDate>Wed, 12 May 2010 15:40:40 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Marketing - Sales]]></category>
		<category><![CDATA[bob holdsworth]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[ems management]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[Ultimate Outcomes]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=175</guid>
		<description><![CDATA[Have you ever gotten caught up in your own marketing material to the point that you begin believing that you&#8217;re indispensable to your clients? It&#8217;s happened to every business owner I know. A client leaves, a contract isn&#8217;t won, a negotiation goes south and the management team is left looking at each other wondering why? [...]]]></description>
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		<slash:comments></slash:comments>
		</item>
		<item>
		<title>What business are you really in?</title>
		<link>http://www.bobholdsworth.com/2010/05/whatbusinessareyouin/</link>
		<comments>http://www.bobholdsworth.com/2010/05/whatbusinessareyouin/#comments</comments>
		<pubDate>Wed, 05 May 2010 18:35:39 +0000</pubDate>
		<dc:creator>Bob Holdsworth</dc:creator>
				<category><![CDATA[Business - General]]></category>
		<category><![CDATA[Customer Service -Client Relations]]></category>
		<category><![CDATA[Marketing - Sales]]></category>
		<category><![CDATA[bob holdsworth]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[defining business services]]></category>
		<category><![CDATA[Ultimate Outcomes]]></category>

		<guid isPermaLink="false">http://www.bobholdsworth.com/?p=166</guid>
		<description><![CDATA[Most business owners, including me until recently, don&#8217;t know exactly what business they&#8217;re really in. Everyone has perfected their &#8216;elevator pitch&#8217;. You know, that 30 second, roll-off-your-tongue verbal commercial that answers the question, &#8220;So, what do you do?&#8221; However, if you look at your business from the outside in, from your customer’s perspective you might [...]]]></description>
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